Return & Refund Policy

At Ocean Computer Pakistan, we strive to ensure that our customers are satisfied with their purchases. This policy outlines the return and refund process for both physical and digital products.

Due to the nature of digital products, they are non-returnable and non-refundable. Once a digital product has been downloaded or accessed, it cannot be returned. However, if you encounter any of the following issues, we encourage you to contact our support team for assistance:

• Incorrect file received
• Download error or corruption
• Technical difficulties with the product

For any issues related to digital products, please reach out to us at [support@oceancomputer.pk] or call us at [0092-3356789650], and we will work to resolve the problem.

We offer returns and refunds on physical products under the following conditions:

• Returns must be requested within [X] days of the purchase.
• The product must be unused, in its original packaging, and in the same condition as you received it.
• All tags, labels, and accessories must be intact.

1. Contact us at [support@oceancomputer.pk] or [0092-3356789650] to initiate a return.
2. After approval, you will receive instructions on how to return the item.
3. The customer is responsible for the return shipping costs unless the item was defective or incorrect.

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within [7] business days.

Note: Shipping costs are non-refundable.

Certain types of goods cannot be returned, such as perishable items, custom products, or items marked as "final sale." Please check the product description for details on non-returnable items.

Please refer to our Exchange Policy for details on product exchanges.