Return & Refund Policy
At Ocean Computer Pakistan, we offer both physical and digital products, each with its own return policy:
Digital products are non-returnable and non-refundable. Once a digital file has been downloaded or accessed, it cannot be returned due to its intangible nature. However, if you experience any issues such as receiving the wrong file or an error in your download, please contact our support team at [support@oceancomputer.pk], and we will be happy to assist you.
For physical products, we offer a [7]-day return policy from the date of purchase, provided that:
Note: Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.
Exchange Policy
At Ocean Computer Pakistan, we strive to ensure customer satisfaction with both our physical and digital products. Below are the details of our exchange policy for each product type:
Due to the nature of digital products, exchanges are not possible. If you receive the wrong file or encounter issues such as errors or corruption in the download, please contact our support team at [support@oceancomputer.pk], and we will work with you to resolve the issue by providing a corrected file.
For physical products, exchanges are allowed within [7] days from the date of purchase under the following conditions:
Note:
