Welcome to the Ocean Computer Pakistan FAQ! We have gathered the most common questions from our customers to help you shop with confidence. If you don’t find the answer you are looking for, feel free to reach out to us directly.
Ordering & Payments
Q: How do I place an order?A: You can easily place an order directly through our website at oceancomputer.pk. Alternatively, you can message us on WhatsApp at 03356789650 with the product details, or visit our physical store in Dera Ghazi Khan.
Q: What payment methods do you accept?A: We want to make payments as easy as possible. We accept:
Bank Transfer
JazzCash
EasyPaisa
Cash on Delivery (COD) for eligible orders
Note: For high-value gaming components or very heavy shipments, we may require a partial or full advance payment to confirm your order.
Q: Can I cancel or change my order?A: You can cancel or modify your order as long as it has not been handed over to the courier yet. Please contact us on WhatsApp immediately if you need to make changes. Once an order is dispatched, it cannot be canceled.
Shipping & Delivery
Q: Do you ship all over Pakistan?A: Yes, we deliver nationwide using trusted courier partners like TCS, Leopards, and CallCourier.
Q: How long will it take to receive my order?A: After confirmation, we usually dispatch orders within 24 to 48 hours. Depending on your city, standard delivery takes about 2 to 4 business days.
Q: How can I track my shipment?A: Once your order is packed and dispatched, we will send you a tracking number via email or WhatsApp so you can monitor your delivery online.
Returns, Refunds & Warranties
Q: Do your products come with a warranty?A: Yes, most new gaming hardware and peripherals we sell come with a local or international manufacturer’s warranty. The specific warranty duration is always mentioned on the product page and your receipt.
Q: What happens if my item is damaged or dead on arrival (DOA)?A: We highly recommend recording a clear unboxing video when you receive your package. If the item is physically damaged during shipping or doesn’t work out of the box, contact us within 7 days of delivery. We will guide you through the replacement process.
Q: Can I return an item if I change my mind?A: Yes, but only if the product is completely unopened and the original manufacturer seals are perfectly intact. Original shipping fees will not be refunded. For full details, please read our Refund and Returns Policy.
Store & General Info
Q: Do you build custom gaming PCs?A: Yes! Whether you are looking for a budget build or a high-end gaming rig, we can help you select the right compatible components and assemble it for you. Message us your budget and requirements on WhatsApp for a custom quote.
Q: Where is your physical store located?A: We would love to see you! You can visit us to check out hardware in person at: Shop #5, Street #1, Block 2, Dera Ghazi Khan, 32200, Pakistan.
Still have questions?
We are always happy to talk about tech and gaming.
